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BRYTE policies to make buying products online as smooth and simple a process for you, the customer. We won’t lie, it breaks our heart every time a customer comes and tells us they don’t like their product as well as every time we’ve unknowingly sent them a defective product. This is why we’ve made easy-to-understand policies based on the most common reasons for returns/cancellations.
7 Days Return Policy
Products with “7 Days Returnable” are eligible for an exchange within 7 days of delivery. Once the product is received and found to be intact with all the accessories by our inspection team, we will issue full store credit so that you may exchange and buy another product. Refunds will not be provided.
What’s eligible for Return for “7 Days Returnable products”?
- Products that are defective on arrival
- Products that malfunction within the 7 day guarantee period
7 Days Replacement Policy
Products with “7 Days Replacement” are ONLY eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to be defective. This policy is not applicable to customers who are not happy with the product. Once the manufacturing defect has been confirmed by our inspection team, we will provide a replacement of the originally ordered product. In case of replacements not being available, you can choose another variant, full store credit or full refund will be provided.
What’s eligible for Return for “7 Days Replacement products”?
- Products that are defective on arrival
- Products that malfunction within the 7 day guarantee period
Ineligible Products:
If customers mishandle the product or not used as directed by the brand in which causes the product to be damaged